Before Opening a Dispute

  1. Message the seller — Many issues can be resolved through direct communication via order chat
  2. Wait for the cooling-off period — Disputes become available 12 hours after delivery. This gives sellers time to respond to delivery issues.
  3. Document the issue — Take screenshots and gather evidence

Opening a Dispute

  1. Go to your order page
  2. Click "Open Dispute"
  3. Select a reason from the dropdown
  4. Write a clear description of the issue
  5. Upload evidence (screenshots, videos, documents) — up to 5 files, 10MB each

The Review Process

  1. A moderator reviews your dispute and evidence
  2. Both buyer and seller can add messages and evidence
  3. The moderator may ask additional questions
  4. Resolution is reached: refund to buyer, release to seller, or partial refund

Resolution Types

  • Full Refund — Buyer receives listing price back. Seller's funds are reversed.
  • Release to Seller — Dispute rejected, funds released to seller.
  • Partial Refund — A portion is refunded, seller keeps the remainder.

Resolution Timeline

Most disputes are resolved within 24-72 hours. Complex cases may take longer.

After Resolution

You will be notified of the decision. Funds are processed according to the resolution immediately.