Before Opening a Dispute

  1. Message the seller — Many issues can be resolved through direct communication via order chat
  2. Wait for the cooling-off period — Disputes become available 12 hours after delivery. This gives sellers time to respond to delivery issues.
  3. Document the issue — Take screenshots and gather evidence

Opening a Dispute

  1. Go to your order page
  2. Click "Open Dispute"
  3. Select a reason from the dropdown
  4. Write a clear description of the issue
  5. Upload screenshots or videos — up to 5 files, 10MB each

The Review Process

  1. A moderator reviews your dispute and evidence
  2. Both buyer and seller can add messages and evidence
  3. The moderator may ask additional questions
  4. Resolution is reached: refund to buyer, release to seller, or partial refund

Resolution Types

  • Full Refund — Buyer receives listing price back. Seller's funds are reversed.
  • Release to Seller — Dispute rejected, funds released to seller.
  • Partial Refund — A portion is refunded, seller keeps the remainder.

Resolution Timeline

Most disputes are reviewed within 24–48 hours after submission. Complex disputes may require additional review.

After Resolution

You will be notified of the decision. Funds are processed according to the resolution immediately.

If you obtain new evidence after a dispute has been resolved, you can contact our support team through a support ticket, and our team will review your case.