When Are Refunds Available?

Full Refund — Seller at Fault

You may receive a full refund of the listing price if:

  • The seller fails to deliver the item
  • The delivered item is significantly different from the listing description
  • The delivered credentials do not work and the seller cannot resolve the issue

Partial Refund

Partial refunds are available when:

  • The item has minor discrepancies from the description
  • A compromise is reached between buyer and seller

No Refund

Refunds are typically not available when:

  • You simply changed your mind after a valid delivery
  • The issue was clearly disclosed in the listing description
  • The buyer is found to be acting in bad faith

Platform Fees

In seller-at-fault refunds, the platform refunds the listing price. The 3% buyer protection fee is retained by the platform for dispute processing.

How to Request a Refund

  1. Contact the seller through order chat first to try to resolve the issue
  2. Open a dispute (available 12 hours after delivery)
  3. Provide evidence and explain the issue clearly
  4. Our moderation team reviews and decides the resolution

Processing After Refund Decision

  • Wallet Credit: Instant
  • Gateway Refund: 5-10 business days (depends on payment method)