When Are Refunds Available?

Full Refund — Seller at Fault

You may receive a full refund of the listing price if:

  • The seller fails to deliver the item
  • The delivered item is significantly different from the listing description
  • The delivered credentials do not work and the seller cannot resolve the issue

Partial Refund

Partial refunds are available when:

  • The item has minor discrepancies from the description
  • A compromise is reached between buyer and seller

No Refund

Refunds are typically not available when:

  • You simply changed your mind after a valid delivery
  • The issue was clearly disclosed in the listing description
  • The buyer is found to be acting in bad faith

Cancelling an Order

Unpaid orders can be cancelled anytime from your order page. Once your payment has been processed, orders cannot be cancelled directly. If you have an issue after payment, contact the seller through order chat or open a dispute as described above.

Platform Fees

In seller-at-fault refunds, the platform refunds the listing price. The 3% buyer protection fee is retained by the platform for dispute processing.

How to Request a Refund

  1. Contact the seller through order chat first to try to resolve the issue
  2. Open a dispute (available 12 hours after delivery)
  3. Provide evidence and explain the issue clearly
  4. Our moderation team reviews and decides the resolution

Processing After Refund Decision

  • Wallet Credit: Instant
  • Gateway Refund: 5-10 business days (depends on payment method)